Tatiana Floyd

Beacon Hills Government Services

Sr. UX Analyst and UI Designer
Contract for Federal Reserve Board                             10/24/2019 – present

 

As a UI/UX Analyst, I am a part of UX Team in FRB IT Division and responsible for:

• UX studies using various research methods to identify users’ needs and goals, and stakeholders’ requirements.

• Planning and conducting interviews with stakeholders to determine user’s roles, environment, workflow, task flows, and requirements.

• Planning and conducting interviews with users to determine user’s roles, needs, mental models, and pain points.

• Solicitation of feedback from users, stakeholders, IT and other Board division’s teams.

• Conducting task flow analyses across multiple user roles, and developing conceptual models to define and streamline workflow.

• Developing and communicating content strategy for FRB’s applications.

• Performing heuristic evaluations and information architecture analysis of FRB’s applications to identify areas where the workflow and UI could be improved for users.

• Analyzing user statements to determine findings and recommendations based on UX concepts and best practices

• Developing improvements that address the stakeholders’ requirements, users' observed needs, and the need for consistency, usability and accessibility.

• Documenting usage scenarios, user tasks, screen flows, and proposed design through diagrams, low fidelity wireframes and annotations that could be used as a blueprint for the development.

• Developing design deliverable such as mockups, wireframes in Adobe XD to showcase consistent look & feel and user-friendly interactivity across whole application.

• Adapting component-driven design, mobile-first design, and Design Systems in design deliverable.

• Compiling research finding and recommendations in written reports and delivering them alongside with design solutions through oral presentations.

• Communicating research analysis and design rationale to users, stakeholders and project teams in non-technical language and responding constructively to client design requests.

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CGI/CGI FEDERAL

Sr. UI/UX Analyst and Designer
Contracts for:

• United States Secret Service                           08/13/2018 – 03/28/2019
  USSS Event Management Application

• State and Local Government                          02/15/2016 – 07/23/2018
  Advantage HRM Application

• Executive Office of the U.S. President           11/01/2012 – 02/28/2014 Healthcare.gov

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As a Senior Consultant in UI/UX Design, on multiple government contracts, I was responsible for:

• Conceptualization and design of user-friendly, information-rich user interfaces for complex domains, such as

  • Advantage HRM Application: HR On-boarding; Employee Timesheet; Travel Expenses Report; Benefits Enrollment

  • USSS Event Management Application: Event and Teams Calendars

  • Healthcare.gov: Account Creation and Management on Individual Marketplace; Benefits Enrollment for Small Business Health Options Program (SHOP)

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• Development of mockups, wireframes, and interactive prototypes in Axure PR and inVision to showcase consistent look & feel and user-friendly interactivity across whole product.

• Development of logical and structured user’s path through the application’s modules/site.

• Continues improvements of high-fidelity wireframes from initial concept to final singed-off design.

• Adopting user-centered approach to content organization & information categorization to determine navigational hierarchies, page structure, user tasks, screen interactions and labeling.

• Applying Human Centered Design techniques, such as persona creation to understand user’s mental models, user journeys, and to identify key design challenges and opportunities.

• Integration of product concept, content, and navigational structure with positive user experience and aesthetically pleasing visual design.

• Design of consistent UI patterns, screen interactions and behaviors based on current UI/UX trends and best practices.

• Creation and documentation of usage scenarios, user tasks, screen flows, and UI specifications that used as a blueprint for the development.

• Design and presentation of multiple UI/UX design solutions for peer-client review and approval.

• Production of full color mock-ups of application/s key pages utilizing Adobe Creative Suite.

• Development of UI/UX Standards and Guidelines, UI/UX Design Pattern Libraries for use across the product suite.

• Assistance in efforts to understand the underlying UX/UI issues through the review of existing application screens and analysis of client objectives, users’ needs and pain points.

• Making informed recommendations for improvements from a user-centered perspective to the Product Owner, stakeholders and SMEs.

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Greystones Group                                                12/2015 - 02/2016

Sr. UI/UX Analyst and Designer

 

Contracted to Greystones Group as a UI/UX Analyst and Designer to develop User Experience (UX) solution and User Interfaces (UI) design for US Navy Data Environment (NDE) Dashboard.

• Responsible for gathering, translating, documenting UI/UX requirements to determine user experience and interface design of the business intelligence dashboard for use in the Navy Data Environment (NDE) database.

• Analyse client objectives and site user needs.

• Created low and high-fidelity wireframes, prototypes in Axure PR.

• Conceptualized intuitive interface design.

• Designed screen interactions and behaviors.

• Generate UI design specifications to communicate interactions and design direction.

 

ICF International                                                  04/2014 - 09/2015

Sr. Overarching UI/UX Analyst and Designer  

eRA UI Standards Initiative Overhaul

• Planed, prioritized and defined tasks of whole UI Standards initiative.

• Developed an idea, obtained Sr. Management and Executives buy-in, and allocated resources for development of the internal UI Standards website.

• Successfully lead a team of UI developers in development of UI Standards website.

• Established and documented eRA visual style standards, usability guidelines, and UX direction. 

• Wrote, defined  and managed eRA UI Standards website content.  

• Successfully lead a small team of UI developers. 

• Define new design patterns to advance eRA style guide.

• Initiate, suggest and streamlined the integration of new Bootstrap front-end framework with eRA visual styles.

• Conduct independent research to discover new usability guidelines and design trends.

• Facilitated weekly UI Standards meetings. 

Overarching UI/UX design leadership

• Provided UI/UX design leadership on cross-functional teams of Information Technology Specialists responsible for development, enhancement and maintenance of various web-based Grants Management applications.

• Coordinated enterprise-wide efforts to enhance the NIH Web Services user experience through adaptation of responsive mobile-ready UI frontend framework Bootstrap.

• Owned and monitored user experience for new eRA products, including ease-of-use, aesthetic cohesiveness and design. 

• Promoted user-centered design methodologies and suggested adaptation of Lean UX approach in Agile development.

• Provided expertise review of developed UI content and offered implementation suggestions from a user-centered perspective.

• Reviewed work of software development teams for adherence to eRA styles and Section 508 compliency.

• Worked collaboratively with NIH clients, product owners and business analysts to map out functional requirements, site structure, interaction design, and define UX goals. 

• Studied user’s behavior and how they consume content through user observations at client’s site and meetings with focus groups.

• Defined information architecture and structure, main features, functionality, user-interface design and interactive experiences.

• Analyzed user interfaces, initiate, and suggest major UI re-factorings for a more intuitive user-experience.

• Translated technical requirements, government policies and user needs into intuitive and engaging interactions.

• Designed UI wireframes in varying levels of fidelity to show page layout, navigation and content structure for desktop and mobile applications.

• Generate UI design specifications to communicate interactions and design direction.

• Actively advocated for the user during all stages of production.

• Run UI/UX workshops and presentations for federal team leads, business analysts and software developers to increase usability and user experience awareness.

• Mentor junior staff on the topics of UI, Usability and User Experience.

 

UI/UX Requirements Management

• Defined and controlled UI/UX requirements in eRA’s requirements management system Rational Clear Case and JIRA.

• Worked collaboratively with NIH clients, product owners and business analysts to map out functional requirements, site structure, interaction design, and define UX goals.

• Studied user’s behaviour and how they consume content through user observations at client’s site and meetings with focus groups.

• Defined information architecture and structure, main features, functionality, user-interface design and interactive experiences based on technical and functional requirements, and eRA Style Guide.

• Translated technical requirements, government policies and user needs into intuitive and engaging interactions.

• Analysed user interfaces and functional requirements documentation to initiate, and suggest major UI re-factorings for a more intuitive user-experience.

• Designed UI wireframes in varying levels of fidelity to show page layout, navigation and content structure for desktop and mobile applications.

• Generate UI design specifications to communicate interactions and design direction.

 

 

CGI Federal                                                           11/2012 - 02/2014

Information Architect/UI/UX Designer                                             

 

Took part as a valuable member of UX team that designed Healthcare.gov. Responsible for translating requirements and policies to determine user experience for the process of user’s Account Creation and Management on Individual Marketplace and the process of enrollment on Small Business Health Options Program (SHOP) Marketplace portions the website.

 

Designed user interfaces:

• Created low and high-fidelity wireframes, prototypes in Axure PR.

• Organized content and functionality to determine screen flow, navigational hierarchies, and labeling.

• Created documentation and presentations to illustrate the user’s path, structure and functionality.

• Designed screen interactions and behaviors.

• Developed approaches to content structuring and categorization.

• Established and documented UI standards and styles.

• Implement a visual style consistency through the assigned portions of the website.

• Produced full color mock-ups of web site’s key pages utilizing Adobe Creative Suite.

 

Participated in business requirements definition process:

• Analyzed client objectives and site user needs.

• Translated requirements into user interface.

• Collaborated with business analysts, stakeholders, and developers to refine and integrate requirements with usability and technical needs in all stages of production.

• Communicate and collaborate with the project manager, software engineers, technical writers and visual designers to integrate site concept, visual design, writing, interface, and navigational structure with positive user experience.

• Reviewed functional specifications

• Studied and implemented the general UX strategy and carried it through the deliverable. Took part in brainstorming and developing new UX strategy for Healthcare.gov, called “Shepherding” that aided the user from the beginning to the end of application process.

• Put together several UI specifications documents that defined user interaction details and explained the registration and account creation process.

 

Ensured usability during technical implementation:

• Work closely with developers and testers to make sure that approved design and interactions happen in code.

• Assisted QA team with front-end testing.

• Participated in usability testing.

 

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PKW Associates, Lockheed Martin                       

UI Designer

 

Contract for Social Security Administration                        11/2011 - 11/2012Disability Case Processing System (DCPS)

 

As a valued member of User Interface Design Team, held responsibility for the UI design of a SOA based JEE based software system with a user base of 30,000 – 50,000 users.

 

• Analyzed Use Cases and System Specification documents to determine the application’s interface, user interaction features and 508 standards.

• Worked within an SDLC process, collaborating closely with a multi-disciplinary team of business analysts, system engineers, product specialists, data modelers and developers to assess and analyze product’s technical requirements, and translate them into wireframes;

• Created UI interaction flows, and defined user interaction details in UI specifications documents that used as a blueprint for the development;

• Utilize rapid prototyping tools of AxurePR Pro software to generate low-fidelity wireframes to demonstrate structural and navigational approaches, and  develop high-fidelity 508 compliant prototypes of proposed designs that fulfill product requirements in innovative ways;

• Designed and implement compelling screen imagery, including icons and navigation elements using Adobe Photoshop to effectively communicate business and functional requirements;

• Produced rapid design iterations based on client’s feedback, and technical constraints;

• Set priorities and balance projects demands, prepare reports for statements of work;

• Arranged, coordinated and participated in teleconferences, visits and oral presentations related to business and functional requirements of the software;

• Maintained constructive working relationships and effective lines of communications with government clients, senior staff, and all multi-disciplinary team members;

• Managed multiple projects simultaneously in the deadline oriented environment, and see them through completion within or ahead of schedule;

• Received service award from Lockheed Martin for work performed on DCPS. 

• Held Public Trust Clearance position;

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ICF International​                                                                           

2007 - 2011

Sr. Graphic and Web Designer

 

• Provided graphic design, web, and illustration services for government contracts;

• Designed Web pages using UI design best practices, including accessibility and usability for Section 508 compliance;

• Worked with CMS and .NET developers to implement design templates;

• Maintain ties with senior management and government clients, effectively communicating with them, and organizing clients ideas into well-designed layouts;

• Overhauled design processes and procedures, streamlining production, tracking workflow and introducing learning initiatives;

• Adhered to standards and best practices for UI and Web Design that reflects a user-centered orientation and excellent visual design;

• Researched trends in Web design and functionality such as social media, and seek out new innovative technologies, methods and materials;

• Established goals, objectives, priorities, commitments in the development of schedules, checklists or tasks;

• Conducted photo shoots in studio and on-location environments for event coverage or contract related goals.

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NCI Information Systems, NASA Headquarters                       2004 - 2007

Sr. Graphic Designer

 

Contracted to National Aeronautics & Space Administration as Sr. Graphic Designer for NASA Headquarter’ s Design and Printing office;

 

• Applied new theories, concepts, and principles of visual design to the design and production of visual communication materials;

• Exercised judgment, ingenuity, creativity, and originality to produce, assemble and install three-dimensional exhibits structures based on design specification;

• Conceptualized and designed, or selected and acquired visual materials such as photographs, illustrations, diagrams, graphs, objects, models, slides, and charts;

• Creatively designed and produced conference and meetings materials, monthly newsletters, annual reports, brochures, catalogs, posters, folders, pamphlets, events invitations and programs, podium/event pieces, custom die-cuts, covers for instruction manuals and reports, signage, CD/ DVD labels and jackets, awards certificates, exhibits, PowerPoint presentations, and 508 compliant PDFs.

• Managed multiple concurrent projects on tight deadlines and within strict budgets with an emphasis placed on creative ingenuity, accuracy and on-target strategy;

• Streamlined NASA’s internal design department’s conversion from QuarkXpress to Adobe InDesign by training and mentoring team members in Adobe’s latest version of InDesign.

• Conducted photo shoots of people and objects in studio and on-location environment.

• Familiar with Government Printing Office standards.

 

 

Design Central, Inc.

1999 - 2004

Graphic Designer

 

• Led planning and implementation of visual communication projects for Washington’s most prominent non-profits;

• Conceptualized and designed all collateral materials;

• Developed design concepts, prepared illustrations, photography, typography, website graphics, and coordinated production of a wide range of creative projects;

• Performed computer system upgrades and maintenance and made purchase recommendations;

• Maintained relationships with print vendors and managed press checks.